Communication and Problem Solving Research Paper

Communication and Problem Solving - Research Paper Example gh team satisfaction have resulted from creativity in conflict resolution by dedicated team members seeking to create a culture of mutual respect combined with effective communication. In the article by Ken Pierce (p.60), the conflict arose as a result of building tension between an office scheduler and one of the physicians regarding a perceived negligence on the part of the physician to adequately carry his workload of patients. Lack of effective communication between them led to a breakdown of working cooperation which eventually involved management. There are actually several components to this particular conflict. The staff scheduler has made assumptions regarding the physician, â€Å"since the weather is nice, Jones is taking off with a couple of colleagues to go sailing or play a round of golf. After all, he always sports a dark tan, comes to clinic late and leaves early.† She sounds resentful at feeling forced to assume an extra workload as the result of his choice not to see patients, â€Å"having cancelled clinic twice this month already†. She also has internal filters that judge his level of commitment to the team. She appears to be operating from a position of intolerance and micromanagement. The scheduler, feeling manipulated and disrespected on several levels, opts not to show him the professional courtesy of discussing the situation with him by involving management to resolve the issue. The physician appears to act from a position of insensitivity and disrespect. He is insensitive to the needs of his patients, the seemingly unnecessary workload for the scheduler, and disregards what is involved in rescheduling the patients more than one time in a month. He exhibits disrespect for her position in asking her to breach trust with the patients and lie to them about why he can’t see them, and, possibly disrespect for his fellow team members, as well as the business, in not honoring his commitment to see patients. This is evident in his